The course is aimed at individuals who have strategic influence on customer experience design, including managers, senior managers, business owners, entrepreneurs, marketers and product developers.
This course will equip participants with the tools necessary to implement a customer centric business strategy.
- Present the purpose and value of a customer-centric culture
- Identify a link between the organisation’s strategy and a customer-centric culture
- Describe client and stakeholder centricity – internally toward the organisation as well as externally toward the client
- Outline the elements of customer centricity that enable sustainable relationships and positively impact the sustainability of the organisation.
From 1 to 3 days
Mode Of Study
Face-to-face or virtual