Introduction
Customer service training is essential because all organisations need to know how to keep customer loyalty. customer service staff must be able to do three things: quickly identify the facts, solve the problem efficiently and keep the customer satisfied and loyal to your organisation. This customer service training course will teach how to achieve these goals.
Objectives
- To resolve service issues,
- Improve the customer experience
- Generate customer loyalty
- Quantified levels of positive feedback or satisfaction scores,
- Successful problem resolution.
Requirements
Nil
Duration
From 1 to 3 days
Mode Of Study
Face-to-face or virtual
