Pillar 1: Business, Strategy & Leadership Development, Entrepreneurship and Enterprise Start-Ups

Long Term Programs

Program Objectives Modules Requirements Duration Mode of Study

Diploma in Supervisory Management


This course will teach you how to successfully supervise, direct and manage your workforce. Are you about to be promoted or already in a supervisory position?

The course has been designed for supervisors of all levels – new, experienced, and aspiring. By the end of the course, you will be able to motivate, lead, think creatively and thoroughly understand the whole supervisory role.

·    Principles of Supervisory Management.

·    Principles of Management & Finance.

·    Business Communication.

·    Performance Management.

·    Managing Industrial Relations.

·    Train the Trainer

·    Information Communications Technology

·    Managing Operations

·    Strategy & Change Management

·    Managing People & Organizational Culture

·    Business Research Techniques

·    Occupational Health & Safety

5 O` Level including English Language 12 months Weekend Classes (Face-face) & Distance Learning.
Diploma in Security & Risk Management

The Diploma of Security and Risk Management will provide the skills and knowledge to implement security risk management plans and a thorough understanding of the methodology for analyzing risks and threats.

The Diploma of Security and Risk Management is a multi-disciplinary qualification appropriate for those with a keen interest in the planning, assessment, and methodology of security risk management along with risk or threat analysis.

·    Basics of Management & Finance.

·    Introduction to Security Practice.

·    Principles of Criminal Psychology.

·    Criminal Law 1

·    Business Communication

·    Information Communications Systems

·    Criminal Law 2

·    Security Practice 2

·    Managing Risk & Security

·    Business Law

·    Principles & Methods of Investigation

·    Electronic Security Systems

·    Occupational Health & Safety

5 O` Level including English Language 12 months Weekend Classes (Face-face) & Distance Learning.

Certificate in Project Monitoring & Evaluation



(PMZ Ministry of Higher Education certificate)

CM&E is the ideal debut course for anyone seeking to start a formal career in project monitoring and evaluation and obtain accredited certification. Experience or previous University education is NOT a prerequisite. A minimum of 5 “O” levels with English Language is the basic requirement to apply for the course. Adult learners above 30 years without 5 “O” levels but with several years of proven project monitoring and evaluation experience and other qualifications may be considered as mature entrants if they apply to do the CM&E course. The course has a duration of a minimum of six months to one year. Examinations are available in June and November each year in HRE & BYO. The CM&E course is fully accredited and registered with the Zimbabwe Ministry of Higher and Tertiary Education. CM&E course is available for both conventional and online.

·      Introduction to project management

·      Principles of project monitoring and evaluation

·      Qualitative evaluation techniques

·      Quantitative evaluation techniques

Minimum of 5 ‘0’ Levels including English and Maths 6 months Weekend Classes (Face-face).

Certificate in Project Management




(PMZ Ministry of Higher Education certificate)

CPM is the ideal debut course for anyone seeking to start a formal career in project management
and obtain accredited certification. Experience or previous University education is NOT a prerequisite.
A minimum of 5 “O” levels with English Language is the basic requirement to apply for
the course. Adult learners above 30 years without 5 “O” levels but with several years of proven
project management experience and other qualifications may be considered as mature entrants
if they apply to do the CPM course.

·    Introduction to project management

·    Project planning

·    Project implementation

·    Project Monitoring & Evaluation

Minimum of 5 ‘0’ Levels including English and Maths 6 months Weekend Classes (Face-face).

Diploma in Project Management



(PMZ Ministry of Higher Education certificate) _

This Diploma-level course offers a comprehensive review of project management from methodology, toolsets and documentation to the project life cycle including analysis, planning, design, and evaluation. With qualifications in Project Management in great demand internationally, this Diploma course will greatly enhance your career prospects. The DPM course is fully accredited and registered with the Zimbabwe Ministry of Higher and Tertiary Education.

·    Project Management Information systems

·    Project procurement & contracts Management

·    Project Risk Management

·    Project Cost Management

·    Project Time management

Certificate In Project Management 6 months Weekend Classes (Face-face).

Short Term Programs

Course Title Introduction Objectives Requirements Duration Mode of Study
Intellectual Property This course examines key aspects of international and intellectual property law. Topics will include copyright, patents, trademarks, designs, geographical indications, and other related rights. The course also examines how intellectual property law balances interests (e.g., creativity, innovation, technological development, access, use), and current issues and emerging debates in intellectual property such as traditional knowledge, cultural heritage, food security and access to genetic resources. This course aims, through a treatment of laws relating to patents, trademarks, confidential information, designs and copyright, to examine the protection provided by the law regarding ideas, inventions, information, and other forms of creative effort. Nil From 1 to 3 days Face-to-face or virtual
Argument and Critical Thinking Argument and Critical Thinking teaches these methods and applies them to real-life arguments, both written and spoken. It is thus an introduction to communication and applied logic.

By the end of this course, students will be able to:


–          Identify the main issue of an argument.

–          Identify premises of an argument.

–          Identify the main conclusion of an argument and demonstrate an understanding of its significance.

–          Identify value assumptions in an argument.

–          Demonstrate knowledge of the difference between effective and ineffective arguments.

–          Examine different types of arguments and identify some common fallacies.

–          Identify unclear and emotive language in an argument.

–          Conduct library research as appropriate;

Nil From 1 to 3 days Face-to-face or virtual
Decision Making and Problem Solving This course is intended to provide the delegate with an effective and reliable decision-making framework, and to identify appropriate methods of solving problems in complex environments.

Through the trainer’s expertise and practical knowledge, you will be able to define the key concepts associated with problem solving and you will be able to:

–          Learn how to accurately identify the real problem in a given situation

–          Learn problem analysis best practices – using your decision time most effectively

–          Work through the steps of problem solving and decision making

–          Ensure your decisions are aligned with your strategy

–          Make important decisions with the greatest likelihood of generating expected or desirable outcomes

–          Learn valuable techniques and methodologies to expand your critical thinking ability

–          Adopt a more creative approach in solving problems

–          Overcome barriers to effective problem solving

–          Develop self confidence

–          Map out the likely consequences of alternative decisions

Nil From 1 to 3 days Face-to-face or virtual
Social Entrepreneurship

This course provides students with a knowledge and understanding of the principles of social entrepreneurship. Case studies are presented, and students then apply this knowledge to an individual topic that forms the basis of their reports. This course is relevant to entrepreneurs and intrapreneurs that have a social, environmental, or nonprofit focus.


On successful completion of this course, students will be able to:


–          Explain the characteristics that define social entrepreneurship

–          Describe different forms of social enterprise organisations

–          Apply and critique social entrepreneurship frameworks

–          Explain key considerations in resourcing social entrepreneurship

–          Apply the theory of change model for social enterprises

–          Describe the challenges in growing a social enterprise and scaling social impact

Nil From 1 to 3 days Face-to-face or virtual
Small Business Management A course on how to start and operate a small business. The course includes facts about a small business, essential management skills, the actual preparation of a business plan, understanding financial statements, marketing strategies, and legal and accounting issues.

Learning Objectives

–          Describe important issues about small business

–          Identify essential management skills required of a successful entrepreneur

–          Conduct industry profile and marketing research using Internet resources to

–          develop a marketing plan for a business

–          Develop cost and revenue projections that are utilized in constructing projected financial

–          statements

–          Utilize tax and cash flow methodologies to manage an enterprise as an

–          entrepreneur

–          Construct a business plan

Nil From 1 to 3 days Face-to-face or virtual
Brand Management The course builds on existing communications and consumer behaviour models to explore many of the issues facing a modern-day brand manager. Topics: evaluation of brands, brands, and their relationships with consumers, how to create brand equity and the tools required to manage equity over time.

By the end of this course students should be able to:

–          Understand key principles of branding

–          Explain branding concepts and ideas in their own words

–          Understand and conduct the measurement of brand equity and brand performance

–          Practically develop a brand, including positioning and communication

–          Prepare a professional, logical and coherent report in the form of a brand audit

–          Deliver an oral presentation in a professional, engaging manner

–          Develop an argument and express themselves clearly in both written and oral communication

–          Consider ethical issues

Nil From 1 to 3 days Face-to-face or virtual
Legal Aspects of Business

This course introduces participants to key legal rules and principles that impact in the

legal environment of commerce. The curriculum of the course centres on legal

concepts of fundamental importance in the business world, particularly the laws of

contract, consumer protection, intellectual property, and the law on corporate

governance. Personal liability issues, in the context of business operations, are also

explored in this course.

The course aims to expose participants, without a legal background, to the legal

framework in which business is conducted. Business law is a broad discipline. The

introductory course, therefore, focuses on selected aspects of the discipline which can

be viewed as being fundamental to business strategy and operations.

Nil From 1 to 3 days Face-to-face or virtual
Customer Care

 -Customer service training is essential because all organisations need to know how to keep customer loyalty. customer service staff must be able to do three things: quickly identify the facts, solve the problem efficiently and keep the customer satisfied and loyal to your organisation.

-This customer service training course will teach how to achieve these goals.

–          to resolve service issues,

–           improve the customer experience

–           generate customer loyalty

–           quantified levels of positive feedback or satisfaction scores,

–          successful problem resolution.

Nil From 1 to 3 days Face-to-face or virtual
Train the Trainer

–          This course will prepare you to deliver engaging and informative training sessions. It helps to certify trainers by giving them effective skills training, and this provides them with all the knowledge they need to be a full-time or part-time trainer.

–          It teaches both aspiring and experienced trainers alike essential leadership and management skills and will give learners new critical skill sets and competencies that they can use to become a confident and effective trainer.


–          equip employees and subject matter experts with new knowledge on how to teach others and how to foster an environment where everybody feels welcome to improve their skills. Nil From 1 to 3 days Face-to-face or virtual
Supervisory Management Skills As the business environment becomes more competitive, organisations are faced with the challenges of managing people and time more effectively to retain competitiveness. Successful supervision of staff requires specific skills. Supervisors need the requisite tools and skills to perform effectively in their roles.

participants will learn to:

–          Make the transition from subordinate to supervisor

–          delegate for effective employee development, time management and motivation

–          utilize techniques to cope with difficult employees

understand Industrial Relations

use Labor Laws appropriately

understand Industrial Relations

handle grievances and resolve conflict.


Nil From 1 to 3 days Face-to-face or virtual
Purchasing and Supply Management

–          It develops broad understanding of business management concepts with a specific focus on purchasing, logistics and stores management.  This will provide in-depth knowledge of the complete purchasing and supply functions at an intermediate and advanced level.


–          Provide students with modern theory and practice of the purchasing and supply function.

–          Develop an awareness of the policies and procedures involved in purchasing and supply management.

–          Stress the importance of professional purchasing and the magnitude of savings that can be realized


Nil From 1 to 3 days Face-to-face or virtual
Records and Archives Management The Records Management training course is based largely on the international standards and methodologies for implementing Records Management.   This programme is ideal for Records Managers in the Private sector who need a comprehensive approach and guidance to planning, setting up and managing records within the organisation.

–          Understand the legal environment that surrounds records management and their responsibilities in terms of the law

–          Make informed decisions relating to electronic records, and advise their organizations accordingly

–          Conduct a records audit as a basis for developing a records management strategy

–          Create and implement a records management roadmap and programme

–          Understand the various standards applicable to records management

–          Manage records on all formats and conduct an analysis of processes which impact on records management

Nil From 1 to 3 days Face-to-face or virtual
Workers Committee

The Workers Committee Training (WCT) programme is designed to equip worker leadership with the necessary knowledge about their roles in the workplace. They need to grasp the concept of

a need for a balance between staff morale as well as productivity issues in the workplace.

–          Understand the history of Industrial Relations in Zimbabwe

–          Appreciate the fundamental rights of the employees in the workplace.

–          Understand the role of Workers Committee

–          Define the role and operation of Works Council in the workplace

–          Be able to define fundamental rights of an employee

–          Demonstrate an understanding of a Code of Conduct.

–          Understand and practice the principles of natural justice.

–          Appreciate the statutory instruments that govern them at work

Nil From 1 to 3 days Face-to-face or virtual
Emotional Intelligence Emotional intelligence refers to the capability to recognise your own emotions and also those of others. It means to differentiate between different feelings and to label them appropriately, to use emotional information to guide thinking and behaviour, and to manage and adjust emotions to adapt to your surroundings or to achieve your goals.

–          Understand the theories on emotions

–          Know the difference between the emotional and rational mind

–          Recognise the difference between emotion, moods, and temperament

–          Develop a deeper understanding of your own feelings

–          Understand the relationship between thoughts and feelings

–          Understand the concept of emotional

–          Develop self-awareness skills

–          Develop emotional self-regulation skills, including self-control

–          Learn to express and communicate emotions appropriately

Nil From 1 to 3 days Face-to-face or virtual
Grooming and Deportment This program will build confidence, style and self-esteem. Presentation and image are critical for success in any industry, and particularly so in today’s competitive social and job market. Stand out for all the right reasons at school, an interview, on the job, or simply among friends. participants will learn personal presentation and confidence, deportment and catwalk, skin care and makeup artistry, hair care and styling, speech, nutrition and exercise, grooming, styling and fashion, manicure and social etiquette and dining Nil From 1 to 3 days Face-to-face or virtual
Report Writing Skills

Report writing forms a large part of a person’s impression of the writer as well as the organisation.

Our Report writing skills course takes you through every stage from planning and structuring through to writing and presenting, and by the end of the day you will be a much more confident report writer.

This report writing skills training course will provide you with a toolkit to improve your business report writing skills. It focuses on the key elements of writing and presenting business reports such as Preparation, structure, writing and presenting.

The session includes a range of activities that will allow you to practice skills, alongside trainer-led sessions to introduce the relevant knowledge.

We look at how to plan reports and what you want people to get from it; how to compose and structure reports, and how to present the information clearly.


Nil From 1 to 3 days Face-to-face or virtual
Corporate Governance Corporate Governance is a concept and administrative framework to introduce basic directions and viewpoints for managing a business unit with best interest. It shows and determine a new and creative vision of business, where a set of core values, better managerial control, compassing human rights, making better coordination between business and society may be possible.

·         To develop better and most efficient management of business organisation,

·         To develop a better working environment to get some patterns of democratic style,

·         To adopt transparent procedures and practices and arrive at decisions on the strength of adequate information

·         To ensure perspective workplace management,

·         To develop the business transactions to be based on values,


Nil From 1 to 3 days Face-to-face or virtual
Presentation Skills At work we are often required to present our ideas, solutions or services to colleagues or clients. Delivering client sales pitches, making presentations to senior managers or contributing to formal meetings can all be daunting experiences even when you are confident in your material. Having a structured framework and the right skill set will give you the self-assurance and security to deliver effective presentations that convince and compel your audience.
  • Build the confidence to deliver effective presentations
  • Strategies for managing nerves
  • A clear framework for structuring a presentation
  • Methods for highlighting and emphasizing key messages
  • The skills to use and control your voice more effectively when giving presentations
  • Practical techniques to interpret and engage your audience


Nil From 1 to 3 days Face-to-face or virtual
Financial management The Business Finance Principles and Practices course is designed to provide managers with advanced knowledge of and skills in capital budgeting, financial statement analysis, and cash flow analysis.
  • Apply the basic concepts of financial management and financial decision-making
  • Assess financial statements in order to identify organizational strengths and weaknesses
  • Perform advanced financial ratio analysis and interpret the ratios
  • Assess the cash flow position of an organization
  • Analyze and evaluate the financial viability of selected projects
  • Explain the drivers of a company’s cost of capital and calculate the cost of capital
  • Determine the value of a company based on the discounted cash flow method
  • Prepare a budget


Nil From 1 to 3 days Face-to-face or virtual
Project management The key lead role for project success is that of the project manager. Being accountable for the entire scope of the project, project managers play the lead role in planning, executing, monitoring, controlling, and closing out projects. Project managers are required to lead high-performing project teams to success whilst navigating organisational dynamics, facilitating change management, and developing the performance of project team members through coaching. They are accountable for the project team and resources, the project budget, and the overall success or failure of the project.
  • Frame projects within the strategic context of the organisation
  • Outline project management leadership responses to challenges related to organizational dynamics, interpersonal conflict, and communication
  • Devise a change management plan for a project
  • Apply coaching skills and methods (as per the Project Leader as Coach Conversation framework) to a coaching conversation with a project team member.


Nil From 1 to 3 days Face-to-face or virtual
Mental health and wellness management Work-related stress is a major cause of occupational ill health, poor productivity, and human error. Mental health and wellness of employees has an impact on performance, productivity, and overall organisation profitability. This short course explores the meaning, importance, and management of corporate mental health, drawing on the rich insights from a panel of experts and thought leaders.

–          Outline the aspects and importance of mental health and wellness in the workplace

–          Analyse the prevalence, impact and prevention of the mental health threats known as ‘invisible disabilities’ in your workplace

–          Present ethical, financial, and legal reasons why organisations and leaders should pay attention to mental health

–          Recommend preventative measures and supportive approaches to manage mental health and wellness in the workplace

Nil From 1 to 3 days Face-to-face or virtual
Strategy and innovation

The course is aimed at individuals who have strategic influence on customer experience design, including managers, senior managers, business owners, entrepreneurs, marketers and product developers.

This course will equip participants with the tools necessary to implement a customer centric business strategy.

–          Present the purpose and value of a customer-centric culture

–          Identify a link between the organisation’s strategy and a customer-centric culture

–          Describe client and stakeholder centricity – internally toward the organisation as well as externally toward the client

–          Outline the elements of customer centricity that enable sustainable relationships and positively impact the sustainability of the organisation.

Nil From 1 to 3 days Face-to-face or virtual

Personal development



As a school-leaver, student, or young graduate, you often have driven, enthusiasm, dynamism. You want to make your mark in the world. But sometimes it can be confusing to know what to do or which way to start forging your path. This is where the Young Minds Programme comes in. This programme helps you to create your own career opportunities, with guided life direction, while equipping you with the necessary business skills required to become a highly successful entrepreneur.

–          Help you to define your direction and life goals

–          Prepare you to embark on a business management career path

–          Enable you to apply entrepreneurial thinking to create opportunities and wealth for yourself and others

–          Help you gain management skills that will increase your employability

Nil From 1 to 3 days Face-to-face or virtual

Human resource management



human Resource Management: Principles and Practices Programme focuses on assisting the participants to learn how to empower and motivate their teams with effective people management skills.

Participants will learn the importance of coaching and mentoring; explore the protocols of occupational health and safety, contextualise the motivation process in a business environment, and create a climate for change that is sustainable and tailored to your business objectives and company culture.

–          Have a fundamental understanding of the people and human resource management issues that line managers regularly encounter

–          Understand the importance of training and development and the value of this to a business

–          Have a working knowledge of generally accepted labour relations and labour practice essentials

–          Be able to apply sustainable and effective change at a personal and organisational level

Nil From 1 to 3 days Face-to-face or virtual

Marketing management



The Marketing Management course focuses on supercharging the skillsets of a participant and allowing them to gain the confidence to create, implement and manage a winning marketing plan in any organisation.

–          Gain an understanding of marketing management, its function and role in an organisation

–          Understand market segments, targeting and positioning and a working knowledge of analytical tools

–          Gain an understanding of brand development and the marketing mix

–          Be able to demonstrate the use of integrated marketing communication to support organisational strategy

Nil From 1 to 3 days Face-to-face or virtual


Risk management

The Risk Management course provides participants with an understanding of risk management in an organisation and its alignment with strategy and planning processes.

The programme will assist those personnel who are required to drive, coordinate, and facilitate risk management in their organisations or departments as part of their everyday duties and those who want detailed insight into risk management and its implementation in organisations.

–          be equipped to implement the framework for managing risk in their organisation or business unit and to create and sustain risk management partnerships

–          have sufficient knowledge to drive risk management development and implementation and to facilitate risk management activities and processes

–          have sufficient knowledge of risk management drivers and enablers of risk management to be able to assist all levels of the organisation to fulfil their risk-related responsibilities

Nil From 1 to 3 days Face-to-face or virtual

Operations management


This course will instil a critical understanding of value creation from an operations viewpoint to clarify and simplify your business objectives. You will learn how to apply operational techniques that emphasise sustainability and productivity and learn to identify the suitability of approaches in different scenarios.

–          Gain an understanding of the pillars of a business and how these relate to operations management and the achievement of an organisation’s strategic goals

–          Learn how to evaluate processes for managing operations and interactions between external and internal stakeholders

–          Apply quantitative approaches for decision making in operations specific scenarios

–          Identify and apply project management methodologies for the execution of operational plans

Nil From 1 to 3 days Face-to-face or virtual
Business and systems analysis The Business and Systems Analysis course will provide participants with the necessary understanding of business analysis principles and processes, and the tools and techniques used to identify, develop, and implement innovative processes to tackle areas of weakness within a business.

–          To identify and apply business and systems methodologies to make or save money for your business by optimising your organisation’s processes.

–          To be the driver of change to do better business for future success.

–          The ability to transform a great idea into an active solution.

Nil From 1 to 3 days Face-to-face or virtual

Management Training Bureau in Conjunction with USB-ED

Offer the following Executive Development Programs

Program Objective Modules

Learning Outcomes


Admission Requirements

New Managers Development Program


(3 months)

The NMDP focuses on developing a participant’s skills and knowledge by enhancing their management and leadership competencies. It equips them with the confidence and the capabilities to respond effectively to current and future business challenges.

–        Personal mastery and leadership in practice

–        The environment of business

–        Managerial roles and decision making

–        Communication in the workplace

–        Introduction to operations, project management and finance

–        Wellness/sensory intelligence

Over the course of 3 months, participants will be equipped to:

·         interpret and understand the changing environment of business in the context of first line management

·         develop self-awareness in terms of own leadership, team, and managerial competencies

·         apply basic principles and practices to enhance managerial decision making

·         communicate effectively in the workplace

·         plan short- and long-term goals, defining work objectives and delegate effectively.

No formal tertiary qualifications required. One to two years of management experience at entry level management. English language competence at NQF level 4 or equivalent.

Management Development Program


(6-8 months)

In today’s competitive and ever-changing business environment, entrepreneurial thinking will shape the future of organisations. This requires a better understanding than ever of how the business operates and re-enforces the need for managers to ensure that they do not perform their management roles in isolation.

The Management Development Programme (MDP) enables managers to reinforce their managerial skill set and business acumen and facilitates integration across various business units

–        The Essentials of Managing Finance

–        The Business Environment

–        Developing Leadership Competence

–        Marketing Customer Service Management

–        Economics and Business

–        Effective People Management

–        Coaching for Performances

Over the course of 8 months, participants will be equipped to:

·         describe the basic functions in the business environment and intrapreneurship/entrepreneurship

·         conduct a feasibility study of business opportunities which reflects a systems approach to management

·         read, understand, and analyse financial statements to determine the financial health of an organization

·         manage a budget for the purposes of profitmaking

·         draw up a basic marketing plan, and discuss customer service management

·         draw up a basic plan to recruit, select and motivate human resources, and to manage their performance and promote sound labour relations

·         integrate the programme modules into a business plan developed for an outsourced new business opportunity

No formal tertiary qualifications required

One to two years of management experience

English language competence at NQF level 4 or equivalent

Ability to read and comprehend learning material, write assignments, and participate in discussions on management issues

Senior Management Development Programme (SMDP)


(6-8 months)

The SMDP focuses on developing the mindset of participants as they explore strategic concepts around innovation, sustainability, collaboration, organizational change, and business agility. It equips participants with the necessary knowledge, leadership and change management skills to function effectively within a senior management environment.

–        Leadership in a complex world

–        Financial management

–        Operational effectiveness and value-chain analysis

–        Strategic management: designing leading edge strategies

–        Enhancing innovation and design thinking

–        Managing your brand

Over the course of the programme, participants will be equipped to:

·         develop a comprehensive strategic plan for a company of their choice

·         assess the financial viability of organisations and recommend action steps for improvement

·         explain the meaning and effect of economic drivers on an organization / industry in a written assignment

·         use the techniques provided by project management to plan and execute projects and processes in their own organisations effectively and efficiently

·         complete a marketing plan, incorporating all the facets of a sound and comprehensive marketing approach

·         construct a comprehensive business plan integrating all the disciplines of the programme to demonstrate an understanding of their interrelationship.

No formal tertiary qualifications required English language competence at NQF level 4 or equivalent

Five years’ experience in a middle to senior management role

A foundational knowledge of the programme topics, as well as an understanding of the subject matter presented in USB-ED’s Management Development Programme (MDP) or equivalent

Participants who have not acquired basic knowledge of finance, should attend USB-ED’s Financial Management for Non-financial Manager’s programme prior to attending the SMDP.

Pillar 2: ICT and Innovation Management

ICT and Innovation Management


Certified Information Systems Security Professional


This course is designed for information security professionals with deep technical and managerial knowledge and experience to effectively design, engineer, and manage the overall security posture of an organization. This interactive online self-paced training provides a comprehensive review of information systems security concepts and industry best practices

§  Security and Risk Management,

§  Asset Security,

§  Security Architecture and Engineering, Communication and Network Security, Identity and Access Management (IAM), Security Assessment Testing,

§  Security Operations,

§  Software Development Security

Open 5 days Face-to-face or virtual

Data Analysis and Business Intelligence


Enhance your data analysis skills with Microsoft Office Self Service Business Intelligence Tools. Advantages for :- Analyzing data from Point of Sale and Enterprise Resource Planning systems; text and CSV files; Blending data across multiple tables and sources for loading, structuring, and relating data logically to other data in preparation for analysis; Microsoft Business Intelligence tools integrate the key functions of SQL database management, Visual basic coding, and MS Excel formulas & functions into one robust Self-Service Business Intelligence tool;

§  Microsoft Excel (Introduction to spreadsheets, Functions and Formulas, Charts and graphics, Reports).

§  ETL (Extract Transform Load) & Data Modelling (The Business Intelligence Landscape, Power Query, Data Modelling

§  Data Analysis (Power Pivot & DAX, Common DAX Functions)

Open At least 9 days Face-to-face or virtual

The Fundamentals of Connecting Computers to Networks


Imagine building a computer then connecting it securely to a network. This exciting first step could lead to a rewarding IT career. Because a sure way to excel—no matter which area of IT you choose—is to learn the right computer fundamentals. IT Essentials covers this as well as shares the career skills needed for entry-level IT jobs. You’ll enjoy working with Cisco Networking Academy advanced simulation tools and having multiple hands-on labs that hone your troubleshooting skills. No prerequisites or computer knowledge required.

You’ll Learn These Core Skills:

§  Install, configure, and troubleshoot computers and mobile devices.

§  Identify common security threats like phishing and spoofing.

§  Develop critical thinking and problem-solving skills using both real equipment and Cisco Packet Tracer.

§  Prepare for CompTIA A+ Certification.


Open 5 days Face-to-face or virtual

Pillar 3: International Business Languages and Diplomacy

Foreign Business Languages

Course Title Introduction Objectives Requirements Duration Mode of delivery
Chinese the ultimate purpose of language learning is communication, Finally, with the transition of the traditional workplace to one where employees can work remotely, and clients can be across the world, foreign language learning is becoming an increasingly top priority for professionals. Chinese now has earned itself greater status in the World. The official language of China is the Mandarin, which is the very name of ‘Hanyu‘ or ‘Putonghua‘. Our lessons are divided into three levels which are Lower elementary, Elementary, Upper elementary.


–          basic Chinese for example, greetings, farewell, introduction, Apology, and forgiveness

–          numbers, thank you and appreciation, asking for directions

–          shopping and asking about price

–          able to read and write 150 characters

Lower elementary

–          able to read and write basic Chinese.

–          listen and understand Chinese.

–          read and write 300 characters.

Upper elementary

–          able to read and write 300+ characters

–          able to read Chinese literature.

–          native-like competence with the right intonation.

Nil  30 hrs. Face-to-face or virtual

Our French language is offered in partnership with Alliance française or AF , an international organization that aims to promote the French language and francophone culture around the world. French.

French is the official language in 29 countries. French is the only official language for 13 of these countries and the co-official language in 16 countries. The most populous country where French is the official language is the Democratic Republic of the Congo in Africa, followed by France and Canada. Thus, when one needs to travel and fit into those spaces either for business, trips or vacation the French language is very essential.

–          competence in French language,

–          cautious of grammar and vocabulary rules surrounding the French language.

–          able to converse at a native-like level in the language.


 30 hrs.



Face-to-face or virtual

Learning a new language can make you smarter, prevent mental disorders and even help you boost your confidence. The more languages you know, the more social and cognitive benefits you can enjoy both in your professional and personal life. Portugues is therefore one of those languages. The world has become a global society hence if you want to enjoy and appreciate culture from countries like Portugal, Brazil and Spain one needs at least basic Portuguese.


–          understanding of language rules

–          appreciation of Portuguese arts and literature

–          intercultural competence.

–          able to conduct business with Portuguese speaking intellectuals.

–          enriched cultural identity.

–          broadened personal horizons.




Face-to-face or virtual
English as a second language

This course is to help you gain fluency in English. It’s a course to improve one’s communication skills. This is more suitable for those who are weak in speaking English,

Those who are non-English speakers of the language

Those who lack basic grammar skills

Those who do not have a ready stock of words to come to one’s need for simple situations in everyday life where one must communicate in English

Those who need to speak in English in everyday life, but are not good at it

–          Gain the ability to speak in English for basic communication purposes

–          Speak in English for basic situations like booking a cab or talking over the phone

–          Become more confident while speaking in English

–          Have foundation concepts of grammar

–          Understand the difference between different types of Communication – written and oral, formal, and informal

Develop a vocabulary needed for making basic communication in English

–          Speak in correct intonation


Nil 30hrs. Face-to-face or virtual
Spanish The course focuses on three fundamental items:
– Coherence in communication (speaking and writing)
– Pronunciation
– Grammar
In the first class, a preliminary interview is done to assess the student’s knowledge and to know their objectives with the Spanish language. Thus, a study plan can be drawn up in which the student’s objectives are covered and deadlines and goals are established.The methodology includes several exercises to develop in class so that the student practices the knowledge imparted and evolves according to their objectives.
The level at which the student is, the objectives he wants to meet and the reason why he wants to learn Spanish are definitive to define a study plan.

–          Direct student contact and encouragement.

–          Exploration and understanding.

–          Experience of real-life situations.

–          Acquisition of different learning strategies.

–          Emphasis on oral practice.

–          Increased vocabulary and reading skills.





Face-to-face or virtual


Environmental diplomacy The Course aims to serve as a forum for fostering diplomacy in global environmental issues. The ultimate aim of the course is to improve environmental diplomacy and negotiation capacity and governance worldwide.

–          the nature and tactics used to strengthen dialogue in understanding diplomacy to affect effective environmental negotiation techniques.

–          State diplomacy.

–          State Protocol on how to deal with other States, (Green Diplomacy)

–          Participate in global negotiations on environmental issues

–          Find diplomatic and constructive solutions to the contemporary environment challenges.


Nil 3 days Face-to-face or virtual
Strategic event management This is a short course, intensive academic program designed to teach working professionals new skills so they can become better employees. Event management is a growing field that involves the planning of large-scale events such as festivals, trade shows and product launches. Event managers combine creative skills such as promotion and brand management with more practical ones like budgeting and scheduling. This course teaches students how to plan all aspects of events that cater to large crowds and gives them an idea of what challenges to expect.

–          Obtain a sense of responsibility for the multi-disciplinary nature of conference and corporate function organisation.

–          Gain confidence and enjoyment from involvement in the dynamic industry of event management.

–          Achieve best practice in the development and delivery of successful conference and corporate gatherings.

–          Understand the key elements of a conference and the processes involved in format and venue selection, registration, catering, accommodation, transport, theming, security, and entertainment.

–          Understand management essentials such as developing budgets, critical paths, work breakdown structures, risk mitigation and contingency planning.


Nil 1 day Face-to-face or virtual
Conflict resolution and management Conflict is an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we learn and grow. This course will help you to understand how conflict can be positive and will introduce you to tools and techniques that will assist you to effectively deal with conflict situations

–          identify causes of conflict

–          Describe how diversity and differences can be harnessed

–          Demonstrate strategies that avoid escalation of conflict

–          Demonstrate techniques to show empathy and rapport

–          Solve problems quickly and effectively

–          Handle customer complaints appropriately

–          Negotiate a successful outcome


Nil 1 day Face-to-face or virtual
International business negotiation skills

Learning, understanding, and applying negotiation skills has become more important than ever in the marketplace as we deal with more interpersonal complexities and work with lesser resources in a time-compressed world.

We negotiate all the time, with our bosses, with customers and suppliers, with friends and with family members. Negotiation is a process whereby people deal with their differences. To negotiate is to achieve mutual agreement through a progressive and productive dialogue.


–          Create a collaborative climate for a negotiation

–          Control the negotiation regardless of the style you meet

–          -Positively influence all aspects of a negotiation

–          Minimize resistance from the other party

–          Prepare strategically

–          Handle concessions with confidence

–          Build an agreement using a four steps method

–          Manage difficult negotiation situations

–          Approach cross-cultural negotiation more confidently

–          Convince them in 30seconds


Nil 1 day Face-to-face or virtual
Protocol officer training for state executives discusses the important role of protocol and the protocol officer in ensuring efficient and successful communication, high-level event planning and cross-cultural awareness. This unit outlines the tools and skills that are necessary to each protocol officer to lead and support other staff and to communicate with the public. It encourages participants to consider the importance of signs and communication in the practice of protocol.

–          Proper introductions and greetings

–          Forms of address, hierarchy, titles

–          Differences in gestures & body language

–          Issues of time, space, and punctuality

–          Meeting & seating protocol

–          Appropriate business attire

–          Business entertaining – hosting and being hosted

–          Selecting and presenting appropriate gifts

–          Dining etiquette & presenting toasts

–          Wine etiquette – ordering, serving, drinking, giving

–          Netiquette – manners for today’s cyber world

–          Conversation do’s and taboos

–          VIP Protocol

–          Seating Clients

–          State Protocol

–          Welcoming and seeing off VIPs

–          International Protocol Practices

–          Corporate and Government dress codes

–          Dress codes by appointment of invitation


Nil 2 days Face-to-face or virtual
Stress management

These days stress has become a common topic of conversation. We all get stressed at some time in our working life, some more than others. The way we deal with stress is the main difference that separates us, and the degree to which we are affected is also a major variable. Not only can stress affect your ability to work, consequently affecting your business, but more importantly – your health this course offers an insight into Work-Life balance, that is, personal and work-related stress: the causes and the effects. Our programme helps the participants to learn strategies for managing stress and deal with it in a positive manner.


–          Managing Work-Life balance

–          Improving Interpersonal Skills

–          Mapping the causes and effects of stress

–          Evaluating your stress levels and dealing with stress positively

–          Learn about the sources and symptoms of different types of stress

–          Stress Management

–          The Link between Good Communication and Decreased Stress

–          To learn about the ‘Stress Response’ and the underlying mechanisms that cause it

–          Learn about Stress Management techniques that will help you to overcome stress


Nil 1 day Face-to-face or virtual
Report writing

Reports play an important part in the life of many professional people: they are a link between writer, colleagues, and clients worldwide. Reading and writing reports occupies a considerable proportion of working time, particularly for senior staff. Yet many professionals (including those in engineering and technology) lack confidence in their report-writing skills and feel that their credibility suffers because their reports are not a fair reflection of their expertise.

This one-day course analyses report preparation from the earliest stages of identifying the reader and the objectives to the effective presentation of the complete document. It is a highly practical course, giving delegates the opportunity to analyse technical writing in terms of style and grammar and to assess their own and their company’s policy for the revision and checking of documents before they are issued. Methods of structuring report material are suggested and practiced.

–          Identifying the readership and the report objectives

–          Writing clearly and unambiguously

–          Structuring the data to achieve maximum impact

–          Revising and thoroughly checking the document

–          Presenting the report effectively, thus achieving reader goodwill


Nil 1 day Face-to-face or virtual
Cross-culture and diversity training In today’s multicultural global business community, cultural differences can often interfere with the successful completion of the various international business projects. In order to avoid cultural misunderstandings that may lead to failure in business, the need for cultural awareness and sensitivity has become increasingly important. This course aims at emphasizing the importance of cross-cultural training by analyzing some of the major contributions to the field, while providing a few examples of cross-cultural blunders that have led to some comical or even catastrophic outcomes in international business

–          Culturally savvy employees are more effective and productive

–          Training reduces incidents of cultural shock for employee & family

–          Culturally savvy employees are more effective in leadership roles and managing multicultural teams

–          Cultural awareness is the key to building successful relationships; do not understand the importance of relationships when doing business in Asian countries

–          Training is an effective way to minimize breakdowns in communication, costly misunderstandings, and business blunders

–          Culturally savvy employees are effective communicators and valuable company ambassadors

–          Cross-cultural training is an investment that will pay long-term dividends

–          Companies providing cross-cultural training have a competitive advantage over their competition

Nil 1 and half days




International relations course At the Institute, participants have the option to major in international affairs and diplomacy which is designed to give you the knowledge and understanding to live in an increasingly interdependent world. Participants will study topics such as political science, history, economics and foreign languages and will be prepared to enter career paths such as international public service, diplomacy, travel and tourism, business and law and academics. What all International Relations students have in common is their desire to improve the world through impactful change and positive dialogue.

–          Demonstrate an understanding of the issues, functions, and theories of the international system.

–          Demonstrate an understanding of the role of history in international affairs.

–          Demonstrate an understanding of the role of geography in international affairs.

–          Demonstrate an understanding of the similarities and differences in political systems and economies.

–          Demonstrate an understanding of the role of the States in the international system.

–          Demonstrate competence in the techniques of scholarly research in the field of International Relations.

–          Students will be able to identify and describe the major processes in the international system including globalization, integration, and the causes of conflict.

–          Demonstrate competence in the techniques of scholarly writing in the field of International Relations and,

–          Be able to analyze an international problem or issue in a manner that demonstrates global or regional understanding and sensitivity to cultural difference.


Nil 1 and half days




Train-the-Trainer course

Facilitating a training session can be scary endeavor for those who have never done it before. This basic train-the-trainer workshop addresses the basics of facilitation and what it takes to effectively deliver a programme.

Recipients receiving training of any kind from academic to athletic to in-company usually make the assumption that their trainer is a qualified and knowledgeable trainer. However, not all trainers are experts at what they teach or how to teach it (Except ours of course, they’re all fantastic!).

We strongly believe that all trainers should be trained both in the subject they teach and how to teach it. That is why we run our Train the Trainer course, a highly popular workshop that teaches the best-practice adult training approach.

–          Describe the essential skills needed to facilitate

–          Demonstrate how to be genuine and their individual talents to connect with others

–          Explain how to ask good questions

–          Describe active-listening skills and their importance during a session

–          Practice rapport-building strategies

–          Deliver a solid training session


  2 days